TERMS OF TRADE

   
Our promise to you
 
We guarantee to use the freshest and highest quality seasonal flowers available. We will do our best to ensure that flowers' types and presentation are maintained as closely as possible to the examples you see on the website. Howevere due to seasonal product availability variations we reserve the right to choose the most suitable alternative while fully maintaining the the look ,  the feel and the value of your order.

Delivery Costs and Conditions explained:

Auckland - FREE DELIVERY  excluding rural addresses (For Limited Time and for online orders only)

Rural Delivery - we deliver to some rural areas that are relatively close to our location for $20.
Including Dairy Flat, Coatesville.
Please call or email us to confirm.
And we also deliver to some other rural areas in Auckland that are covered by our courier for $30.
Including Silverdale, Waitoki, Whangaparaoa and others. 
Please call or email us to confirm.

Please note: 
  1. We don't deliver to rural areas outside Auckland.
  2. We don't deliver our flowers to South Island.
  3. We don't deliver overseas.
When placing your order please ensure you have included full contact details for both you and the recipient to assist us in delivering to the right address without delays. Especially important for properties that have limited access such as apartments or properties with security gates. 
The courier will only make one attempt to deliver your gift. If there is no one home to accept the flowers they will be left in a safe cool place and the note will be left in a mail box.
In the case of limited access to the property the flowers will come back to our shop. We will notify you. You will have a choice of redirecting the delivery or arranging another delivery to the same address for an additional delivery fee. 


Delivery Times and Locations:

We deliver throughout Auckland Monday - Saturday. Unfortunately we do not deliver on Sundays or public holidays.
Delivery the same day to business address in North Shore Auckland - for delivery before 5pm - order has to be placed before midday - 12pm
Delivery the same day to residential address anywhere Auckland - for delivery before 7pm - order has to be placed before midday - 12pm
Delivery the same day to business address in Auckland - outside North Shore - South , West or East Auckland- for delivery before 5pm - order has to be placed before 9.30am. In most cases we can deliver the same day to business addresses in wider Auckland area orders that come before 12 pm as well but can't guarantee due to traffic
and weather issues. Please contact us to confirm.

We can't accept timed deliveries for rural areas.

Wider Auckland deliveries

Please place your order by 9.30am for same day delivery within the wider Auckland area, especially if you are sending your gift to a business address. You can place your order after this time but they may be delivered after normal business hours - this can suit some people who aren't home during the day! We try to accomodate all situations so please feel free to contact us to discuss any issues regarding delivery. Rural deliveries incur an extra charge and in some areas are only serviced in the afternoons. Please check with us to clarify times for your particular area.

Important to note

It is our aim to have your flowers arrive in pristine condition and as fresh as they left us, you can help us by providing as much information as possible about the delivery address, correct contact details and the full name of the recipient. Especially in rural situations this is most important.  

Urgent Deliveries
Please contact us on 09-4145657 if your delivery is urgent.
Although this is not always possible but we will do our very best to sort this out for you.  
Please note that extra delivery cost might be involved depending on the area.